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Noticeboard

News Update

IT system changes in response to new data privacy laws will change the way that patient records can be shared between different GP practices. 

 If you are a person who has not permitted the sharing of your patient record with other GP practices, this will prevent you from accessing week day evening and weekend appointments that are held at our Weekend Plus Hubs. SMS messages have been sent to these individuals. If you have received the text message, please reply ‘Y’ to opt in to sharing your records.

If you have not received the text message and would like to share your record, please contact the surgery, our reception team will be able to take your consent.

For further information please visit: http://www.hammersmithfulhamccg.nhs.uk/news,-publications-policies/news/2018/04/data-protection-laws-are-changing.aspx

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurse, please telephone or use the link at the bottom of this page to cancel your appointment.

In September the total number of people who did not attend their appointment was 66 this equates to 14.5 hours of time wasted. Not attending cost NHS £160 approx. Please call the surgery on  0208 743 1511 to cancel or rearrange

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Test Results

Please call between 12 noon and 1.00pm only to enquire about your test results as our reception staff will have more time to deal with your request between these times and a GP is available to speak to if necessary.

We take looking after your medical records seriously; from data about your appointments to information related to a sensitive diagnosis. The practice complies with the Data Protection Act 2018 and is GDPR compliant. Our staff are fully trained to understand their legal and professional duty of confidence to you and your information is held securely. We will only share relevant information with other health professionals whose job is to provide your care when they both prove their identity and role. If we share your full record we will ask your permission first, other than in exceptional circumstances where there is grave risk to life, or where the law requires it.

You can find out more about the information we hold on you and your choices by visiting:

Hammersmith & Fulham Clinical Commissioning Group website

All members of the primary health care team (from reception to doctors) in the course of their duties will have access to your medical records. They all adhere to the highest standards of maintaining confidentiality.

As our reception area is a little public, if you wish to discuss something of a confidential nature please mention it to one of the receptionists who will make arrangements for you to have the necessary privacy.

Under 16s:

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. Young people aged under 16 years can choose to see health professionals, without informing their parents or carers. If a GP considers that the young person is competent to make decisions about their health, then the GP can give advice, prescribe and treat the young person without seeking further consent.

However, in terms of good practice, health professionals will encourage young people to discuss issues with a parent or carer. As with older people, sometimes the law requires us to report information to appropriate authorities in order to protect young people or members of the public.

Useful links:

NHS Code of Practice

Confidentiality & Mental Health

General Medical Council - Guide on Confidentiality

General Data Protection Regulation (GDPR) May 2018 - You & the New Surgery

 
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