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Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurse, please telephone or use the link at the bottom of this page to cancel your appointment.

In November the total number of people who did not attend their appointment was 78 this equates to 20 hours of time wasted. Not attending cost NHS £160 approx. Please call the surgery on  0208 743 1511 to cancel or rearrange

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Test Results

Please call between 12 noon and 1.00pm only to enquire about your test results as our reception staff will have more time to deal with your request between these times and a GP is available to speak to if necessary.

Welcome to

The New Surgery 




A text messaging service is in order but you are unable to reply at the moment. Also requesting repeat prescriptions and booking, cancelling, changing appointments are available using the links below. You are also able to book, change and cancel appointments by using our telephone booking system. To use the on-line booking service we require photo ID which will enable us to give you a login and password. P lease contact reception for more details.

We are a small friendly family practice with excellent access for patients situated in a busy cosmopolitan part of West London.The practice has good connections with local hospitals and other services.

The New Surgery provides the highest quality healthcare to patients in the W12 area.  Our doctors, nurse and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice. Please note that we are a teaching practice and from time to time have fifth year medical students in the practice in a supervised capacity. If you prefer to see your doctor or nurse without a student, please tell the receptionist when you arrive.

Zero Tolerance Policy

For further information, please Click Here

Immunologist It is flu season - do you need a vaccine?

Please book an appointment with the nurse to have your seasonal flu vaccine

Electronic transfer of Patient Records is coming in 2015.

Read more here

Online Services Registration

To find out about registering or to use our online services please visit the New Patients, Registrations page here


Patients who speak little or no English should try to bring a translator with them to the surgery, A translator can normally be arranged by us subject to at least 3 days notice.

Travel Vaccinations

syringe Find out all you need to know about your travel vaccinations 




(Site updated 03/01/2017)
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